01
Dish removed and remounted
At both ends, properly.
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DStv relocations
DStv relocation — moving house, or just moving the TV
A dish taken down and put back up is a new installation, not a reconnection. It needs a fresh line-of-sight survey, a fresh alignment and fresh weatherproofing — which is exactly where relocations go wrong.
Realigned properly
TV and DStv together
Weatherproofed again
A relocated dish is a new installation, whatever anybody tells you
Here is the mistake people make when they move. They take the dish off the old wall, bolt it to the new one, plug everything in, and expect it to work — because it worked before. And it will not, because the alignment was specific to the old position and the old position no longer exists.
Every relocation is effectively a fresh installation. The new property has a different line of sight, different obstructions, a different substrate and a different orientation. The dish has to be surveyed, mounted, aligned and weatherproofed all over again.
The weatherproofing point is worth emphasising. Old connectors, disturbed after years outdoors, rarely reseal properly. Reusing them is how a relocated installation develops a mysterious signal fault six months later. We replace them.
The detail
What a relocation involves
At both ends of the move.
Careful removal at the old property
Dish, bracket, LNB and cabling removed without damaging the wall or the equipment. Holes made good where we can.
Line-of-sight survey at the new property
Because the new place has different trees, different neighbours and a different orientation. This comes before anything is drilled.
Fresh mounting into the correct substrate
The new wall may be a different material entirely. Different substrate, different fixings.
Complete realignment
Elevation, azimuth and skew, all set again with a meter. The old settings are meaningless at a new address.
New connectors and weatherproofing
Old connectors disturbed after years outdoors do not reseal reliably. Replacing them is cheap insurance.
Decoder reinstallation and reactivation
Reconnected, rescanned, re-paired and, where the address has changed, reactivated with MultiChoice.
What you get
Moving-house services
Do it all in one visit.
02
Full realignment at the new address
With a meter, not by eye.
03
TV unmounted and remounted
Do the television and the DStv together.
04
New connectors and weatherproofing
So the move does not cause a fault later.
05
Decoder reactivated
Rescanned, re-paired and working.
06
Extra View re-linked
If you have multiple decoders, they get relinked properly.
Included
Every relocation includes
A proper installation at the new address.
Careful removal at the old propertyEquipment and wall both treated with respect
Fresh line-of-sight surveyBecause the new property is a different place
Substrate-appropriate remountingThe new wall may be entirely different
Full meter alignmentElevation, azimuth and skew, all reset
New connectors, properly sealedOld ones rarely reseal reliably
Full channel test and handoverWorking before we leave
Our process
How a relocation runs
01
Tell us both addresses
And whether you want the television moved too.
02
We remove carefully at the old place
Dish, bracket, LNB and cabling.
03
We survey and remount at the new one
Fresh line of sight, fresh fixings, fresh alignment.
04
We reconnect, rescan and hand over
Working television, same day where possible.
FAQ
DStv relocations — your questions answered
The things people actually ask us on the phone, answered straight.
Not sure what is wrong?
WhatsApp us the make, the screen size and a short video of what the TV is doing. We can usually narrow the fault down before a technician is even dispatched.
WhatsApp 063 866 0971Can I just move my dish myself?
You can take it down easily enough. Putting it back up is the difficulty — the alignment at the new address bears no relation to the old one, and without a signal meter you will be optimising for a picture rather than for signal quality. That leaves you with no margin, and the first rain will take it away.
Do I need a new dish when I move?
Usually not, provided the existing dish is in good condition and the correct size for your new region. The LNB and the connectors are more likely to need replacing than the dish itself — particularly the connectors, which rarely reseal well after being disturbed.
Can you move my TV and my DStv at the same time?
Yes, and it is much the most sensible way to do it. One visit, one callout, and the cabling for both gets planned together at the new address rather than one being retro-fitted around the other.
Do I need to tell DStv I have moved?
Yes — MultiChoice needs your correct address on the account. We will make sure the decoder is properly reactivated and scanning correctly at the new address as part of the job.
What if there is no line of sight at my new place?
Then we will tell you before we drill anything, and we will look at the alternatives — a different wall, a pole mount, or in difficult cases a roof position. It is very rare that there is no viable position at all, but it is much better to establish that at the survey than afterwards.
How long does a DStv relocation take?
Allow two to three hours at the new property for a straightforward single-decoder installation, plus the removal at the old one. Extra View setups take longer because there is more cabling to run.
Book a TV technician
Moving house?
Let us move the television and the DStv together. One visit, both jobs, and a proper installation at the new address.
DStv relocations across Gauteng
Contact
Speak to a TV technician, not a call centre
- Call us
- 0861 995 085Open 24 hours · 7 days a week
- 063 866 0971Send a short video of the fault — it speeds everything up.
- Where we work
- Johannesburg, Pretoria, Sandton, Centurion, Midrand, the East Rand and the West RandSee every area we cover →